Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tdp2636@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tdp2636@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tdp2636@gmail.com.

Last Updated: 12/07/2026

At ZYNDLO, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 7 days from the date of delivery.
  • Be unused, unworn, and in its original condition.
  • Include all original packaging, tags, manuals, and accessories.
  • Be accompanied by proof of purchase or your order confirmation.

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Personal care and beauty products that have been opened or used.
  • Cosmetics and skincare products with broken seals.
  • Innerwear, lingerie, swimwear, and intimate apparel.
  • Gift cards and digital products.
  • Customized or personalized items.
  • Perishable goods.
  • Clearance or final sale items.

3. Return Process

To initiate a return:

  1. Contact our Customer Support at store@zyndlo.com within 7 days of receiving your order.
  2. Provide your Order Number, reason for return, and clear photos (if applicable).
  3. Once approved, we will send you the return instructions.
  4. Please do not send any item back without receiving return authorization.

4. Refund Process

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Refunds are usually completed within 5–7 business days after approval.
  • Depending on your bank or payment provider, the amount may take additional time to reflect in your account.

Shipping charges are generally non-refundable unless the return is due to our mistake.

5. Exchange Policy

We gladly offer exchanges for:

  • Damaged products
  • Defective products
  • Wrong items delivered
  • Size or color exchanges (subject to availability)

If the requested replacement is unavailable, we may offer a replacement product, store credit, or a full refund.

6. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Please contact us within 48 hours of delivery by emailing store@zyndlo.com.

Include:

  • Your Order Number
  • Clear photos of the product
  • Photos of the packaging
  • A brief explanation of the issue

After verification, we will arrange a replacement, exchange, or full refund at no additional cost.

7. Return Shipping Costs

If the Return is Due to Our Error

Examples include:

  • Wrong item delivered
  • Damaged product
  • Manufacturing defect

ZYNDLO will bear all return shipping costs.

Customer-Initiated Returns

If you ordered the wrong item or changed your mind, return shipping costs may be your responsibility unless otherwise stated.

8. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, cancellation may not be possible. In such cases, you may request a return after delivery according to this policy.

9. Late or Missing Refunds

If you haven't received your refund:

  • Check your bank account.
  • Contact your payment provider.
  • Contact your bank, as processing times vary.

If you still haven't received your refund after 7 business days, please contact us.

10. Fraud Prevention

To protect our customers, ZYNDLO reserves the right to refuse returns or refunds in cases of:

  • Excessive return requests
  • Suspected fraudulent activity
  • Misuse of the return policy
  • Returned items that differ from the original shipment

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: ZYNDLO

Email: store@zyndlo.com

Phone: +91 8766784109

Business Address: Ichalkaranji, Kolhapur, Maharashtra, India

Our Commitment

At ZYNDLO, we are committed to delivering quality products and exceptional customer service. If something isn't right with your order, we'll work quickly to provide a fair solution because your satisfaction and trust are our highest priorities.