Privacy policy

Welcome to ZYNDLO ("we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or make a purchase from our store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide our products and services, we may collect the following information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information (processed securely through third-party payment providers)
  • Order History

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Pages Viewed
  • Time Spent on Our Website
  • Referring Website
  • Approximate Location

Marketing Information

If you subscribe to our newsletter or promotional emails, we may collect:

  • Email Address
  • Marketing Preferences

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Deliver products to your shipping address.
  • Send order confirmations and shipping updates.
  • Respond to customer support requests.
  • Improve our website, products, and services.
  • Detect and prevent fraud or unauthorized transactions.
  • Personalize your shopping experience.
  • Send promotional emails or offers (only with your consent where required).
  • Comply with applicable laws and legal obligations.

We do not sell or rent your personal information to third parties.

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember items in your shopping cart.
  • Save your preferences.
  • Improve website performance.
  • Analyze website traffic.
  • Personalize your shopping experience.
  • Display relevant advertisements.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

4. Third-Party Services

We work with trusted third-party service providers to operate our business, including:

  • Shopify
  • Razorpay / Cashfree / PhonePe / PayU
  • Google Analytics
  • Meta (Facebook & Instagram)
  • Courier and Shipping Partners
  • Email Marketing Services

These providers only receive the information necessary to perform their services and are required to protect your data.

5. Payment Security

We do not store your credit card, debit card, UPI PIN, CVV, or banking credentials.

All payments are securely processed through trusted third-party payment gateways using industry-standard encryption.

6. Data Security

We implement reasonable security measures to protect your information, including:

  • SSL (Secure Socket Layer) Encryption
  • Secure Servers
  • Restricted Access Controls
  • Password Protection
  • Regular Security Monitoring

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Sharing of Information

We may share your information only with:

  • Payment Gateway Providers
  • Courier and Shipping Partners
  • Government Authorities (when legally required)
  • Fraud Prevention Agencies
  • Professional Advisors (Legal, Compliance, Accounting)

We never sell your personal information to advertisers or unrelated third parties.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Meet legal and regulatory obligations.
  • Resolve disputes.
  • Prevent fraud.

After this period, your information will be securely deleted or anonymized where appropriate.

9. Customer Rights

Subject to applicable Indian laws, you have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your personal data (where legally permissible).
  • Withdraw consent for marketing communications.
  • Request a copy of your stored personal information.
  • Contact us regarding any privacy concerns.

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our website is intended for users aged 18 years or older, or those using the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated "Last Updated" date. Continued use of our website after changes are posted constitutes your acceptance of the revised Privacy Policy.

13. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Kolhapur, Maharashtra, India.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Store Name: ZYNDLO

Email: store@zyndlo.com

Phone: +91 8766784109

Business Address:
Ichalkaranji, Kolhapur, Maharashtra, India

Your Privacy Matters

At ZYNDLO, protecting your personal information is one of our highest priorities. We are committed to providing a safe, secure, and transparent shopping experience while respecting your privacy and complying with applicable Indian laws. Thank you for trusting ZYNDLO with your shopping needs.